Returns & Exchanges

At Pierre B Fine Jewelers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist with a return or exchange subject to the following conditions:

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  Returns must be requested within 14 days of receiving your order.
  
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  Items must be in their original, unworn condition and accompanied by the original receipt, packaging, and any certificates or documentation.
  
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  Custom-designed, personalized, engraved, resized, or special-order items are final sale and cannot be returned or exchanged.
  
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  Once the returned item is received and inspected, a refund will be issued to the original method of payment, less any applicable shipping charges.
  
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  Clients are responsible for return shipping costs and are encouraged to use a fully insured and trackable shipping service.
  
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  Any item showing signs of wear, damage, alteration, or misuse may not qualify for a refund.
  

How to Initiate a Return

To begin a return, please contact our customer service team with your order number and reason for the return. We will provide detailed instructions to ensure your jewelry is returned safely and securely.

If you have any questions regarding our return policy, please contact us. We are committed to making your experience with Pierre B Fine Jewelers exceptional from start to finish.

Please Note: Due to the unique nature of fine jewelry and custom craftsmanship, all custom-made and specially commissioned pieces are considered final sale. We encourage clients to review all specifications carefully before placing an order.